Made-to-Order Products:
All Arcis Power products are manufactured on order. Once an order has been confirmed and production has commenced, cancellations, returns, or refunds are generally not accepted.
Damaged Products:
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging. After verification, Arcis Power may arrange a replacement or suitable resolution.
Defective Products:
Products with manufacturing defects are covered under the applicable warranty terms. Customers should contact Arcis Power with the order details and relevant photographs/videos for assessment and resolution.
Incorrect Products:
If you receive a product that differs from your confirmed order, please notify us within 48 hours of delivery. After verification, we will arrange the appropriate replacement.
Non-Returnable Conditions:
Returns or replacements will not be accepted for products that have been installed, modified, misused, damaged due to improper handling or installation, or altered after delivery.
Refunds:
Refunds will only be issued where a refund has been approved by Arcis Power. Approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider.
Order Cancellations:
Cancellation requests must be submitted before production begins. Once production has commenced, the order cannot normally be cancelled.
Warranty:
Warranty claims will be handled according to the warranty terms applicable to the specific product.
For any return, replacement, refund, or warranty enquiry, please contact Arcis Power with your order details and supporting photographs/videos.
