Privacy Policy | Arcis Power

About Us This website is operated by Arcis Power, a company incorporated under the laws of India, with its registered office at #5, Mantapa main road, off Jigani Bannerghatta road, Bangalore, Karnataka, India (the “Supplier”, “we”, “us”, “our”). Our website, www.arcispower.com, and any associated mobile applications (“Website”) list various digital content, such as downloadable game titles and other downloadable content (“Content”). We sell official keys on the Website, issued by the publisher and/or the developer of relevant Content (“Developer”), which allow the user to unlock, access, and download the relevant Content from the Developer’s platform (“Code(s)”). We are not the Developer of the Content, and we do not own or operate the Developer’s platform.

Who Does This Privacy Notice Apply To? This privacy notice applies to individuals who access, browse, and use our Website. It aims to inform you how we collect and process your data through your use of the Website. We collect personal data when you access our Website, register with us, contact us, send us feedback and product reviews, purchase Codes and other products via our Website, post material to our Website, request marketing updates, and take part in promotions, surveys, or partnership programs via our Website. If you are an Arcis Power partner, this privacy notice applies to you like any other user of the Website. However, we will also process certain personal data relating to you to perform our partnership agreement with you. You must read this privacy notice together with any other privacy notice or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are aware of how and why we are using your data.

Our Commitment to Your Privacy & Why We Collect Information We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two primary reasons: firstly, to process your order and second, to provide you with the best possible service.

Third-Party Links The Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. When you leave our Website, we encourage you to read the privacy notices of every website you visit. Please see our cookies policy for details of cookies and similar technologies served by third parties and how to control these.

Types of Personal Data We Process “Personal data” means information about an individual from which that person can be identified. It does not include data where an individual’s identity has been removed (anonymous data). Throughout this privacy notice, we use the term “processing” to refer to all activities involving your data, including collecting, handling, storing, sharing, accessing, using, transferring, erasing, and disposing of it. The personal data we collect about you depends on the particular activities carried out through our Website. For example, we collect different types of personal data depending on whether you create a user account, purchase Codes, or only browse the Website. Typically, we collect and process the following kinds of personal data: Identity and Contact Data includes your name, postal address, phone number, email address, date of birth, and any personal data provided when contacting us, and in the case of Arcis Power partners, any personal data provided in the course of our partnership. Financial Data includes information necessary for processing payments and fraud prevention. For Arcis Power partners, this includes all billing-related information. If you pay us by payment card, this will include payment card numbers, cardholder name(s), security code numbers, and expiry dates. For all payment types, we will process payment details received from your payment card issuer or the provider of your chosen method of payment. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us, and in the case of Arcis Power partners, this includes personal data relating to the administration, management, and performance of our business relationship. Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website. Usage Data includes information about how you use the Website, such as the services you view or search for, page response times, download errors, length of visits, and page interaction information (such as scrolling, clicks, and mouse-overs). Marketing and Communications Data includes your preferences in receiving marketing communications from us and your communication preferences. We will give you the chance to refuse any marketing emails from us. We also collect, use, and share aggregated data, such as statistical or demographic data, for various purposes. Aggregated data may be derived from your data, but it is not considered personal data in law, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect aggregated data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used per this privacy notice. We do not collect any special categories of personal data about you (this is personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; genetic data; biometric data to uniquely identify an individual; or data concerning health or sexual orientation). Nor do we collect any information about criminal convictions and offences. Please do not provide on the Website or in any communications with us any special categories of personal data and/or personal data relating to criminal convictions and offences relating to you, or any personal data concerning any other person. Where we need to collect personal data by law or under the terms of a contract we have with you (e.g., under our Terms of Sale), and you do not provide that personal data when requested, we may not be able to perform the contract we have or are trying to enter into with you. We will inform you at the time of collecting personal data from you whether you must provide the personal data to use the Website or any of our services, and whether the provision of personal data requested by us is optional.

How Your Data is Received We may receive your data through various means, including: Direct interactions: You may give us your Identity and Contact Data, Financial Data, and Transaction Data by creating and managing your user account, purchasing Codes, using gift cards, selecting preferences, providing product reviews, filling in Website forms, sharing product details, or by corresponding with us by post, phone, email, SMS, social media, or otherwise. This includes personal data you provide when you enter a competition, promotion, or survey, give us feedback, or contact us. Automated technologies or interactions: As you interact with our Website, we collect Technical Data and Usage Data, including details of your device, browsing actions and patterns, searches, sections viewed, traffic data, web logs, other communication data, and the resources that you access. We collect this personal data by using cookies, tracking codes, server logs, and other similar technologies. We may also receive Technical Data if you visit other websites using our cookies. Third-party sources: We may also receive personal data about you from third parties, as set out below: Transaction Data from Developers, confirming the redemption of Codes you purchase from us. Technical Data from our analytics provider, Google Analytics. Identity and Contact Data, Financial Data, and Transaction Data from providers of payment services (e.g., PayPal, credit card processors). Identity and Contact Data (your email address and name) when you log in using the services of either Facebook or Google.

Data Accuracy and Security The information we hold about you will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct them promptly. The personal information that we hold will be held securely per our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie”, which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Contact Information for Privacy Concerns Should you have any questions, comments, or require further assistance regarding our privacy practices, returns, or refunds, please don't hesitate to contact our customer support team: Email: contact@arcispower.com WhatsApp: You can reach us via WhatsApp at the following numbers: https://wa.me/c/918197353815 https://wa.me/c/918951012999