Return and Refund Policy

1. Return Eligibility: We accept returns under the following conditions:

   • The product is returned within the specified return period, which is typically 30 days from the date of purchase.

   • The product is in its original, resalable condition, including all accessories, original packaging, and documentation.

   • The product is free from any damage, scratches, or visible signs of wear and tear.

   • The return is accompanied by a valid proof of purchase (e.g., receipt or order confirmation).

2. Return Process: To initiate a return, please follow these steps:

   • a. Contact our customer support team at contact@arcispower.com to request a Return Authorisation (RA) number.

   • b. Securely pack the product in its original packaging, ensuring all accessories and documentation are included.

   • c. Write the RA number on the outside of the package.

   • d. Ship the package to the return address provided by our customer support team. Please note that you are responsible for the return shipping costs.

3. Refund Process: Once we receive and thoroughly inspect the returned product, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase.

4. Refund Amount: The refund amount will be as follows:

   • The purchase price of the product, less any applicable restocking fees (if specified or communicated).

   • Original shipping charges are non-refundable, except in cases where the return is due to a product defect or an error on our part.

5. Exchanges: If you wish to exchange your product for a different model or variant, please contact our customer support team for assistance. Please be aware that additional charges may apply if there is a price difference between the products.

6. Warranty Claims:

   • For Arcis LED products: If your product is covered under warranty and you believe it has a manufacturing defect, please refer to our dedicated Warranty Policy for instructions on how to file a warranty claim.

   • For Arcis Circuit products: Warranty claims for Arcis Circuit products are typically handled directly by their respective manufacturers. Please refer to the manufacturer's website for specific warranty information and procedures.

7. Contact Information: Should you require further assistance or have any inquiries regarding returns and refunds, please contact our customer support team:            Email: contact@arcispower.com                                                                               WhatsApp: https://wa.me/c/918197353815 or https://wa.me/c/918951012999

Note: This policy is subject to change without prior notice. For the most current information on our return and refund procedures, please refer to our website or contact our customer support team.